Xerox Corporation for Ventura and Santa Barbara Counties.

Benefits of Working with Xerox in Ventura & Santa Barbara Counties
Our vision is to help people find better ways to do great work by constantly leading in document technologies,
products, and services that improve our customers' work processes and business results.

A Great Customer Experience
Award-winning customer service, whether online, on call, or on-site
You want sales and service teams who will approach your account with respect for your unique needs and
who will focus on your critical bottom-line business results. We offer a superior customer experience, with
online account management, and with knowledgeable, support professionals who offer both on-call and on-
site support. Our people, processes, and technology can help you reduce your expenditures, maximize your
use of the latest technologies, ensure effective work processes, and provide leadership to ensure your
business successes.

Cost Savings
Savings of up to 30% of your document costs, and other measurable results from our business assessment
tools

Our customers get a fresh look at the way they do business and benefit from customer solutions that make
them more efficient, cost-effective and secure. Because Xerox can help you re-engineer business
processes, redesign documents, and deliver information more effectively, you can not only improve the way
they work but also maximize what you already have invested in information technology.

A customized solution for your local business will include what we call Smarter Document Management SM,
which will help you significantly reduce cycle time and waste, eliminate non value-added workflows, reduce re-
work and process defects, and simplify document-intensive business processes. As our customer, you can
achieve breakthrough advantages from the application of our Lean Six Sigma improvement process, which
together directs us to establish what counts, measure what matters, and deliver and sustain results.

Total Satisfaction Guarantee and Green Products

Satisfaction-guaranteed, waste-free products created in waste-free facilities

We offer every customer a total satisfaction guarantee for all equipment. Our products are designed and
manufactured to optimize resource utilization and minimize environmental impact.

Protection for your technology, your documents and your intellectual property

Companies in our community may be facing a growing number of security concerns, especially through
unprotected document systems. We can help you arm yourselves with products and services to protect,
manage, and distribute information. Additionally, Xerox products are designed to support standards set forth
in the Health Insurance Portability and Accountability Act (HIPAA), Sarbanes-Oxley, Gramm-Leach-Bliley Act
and FDA 21 CFR Part 11.

State of the Art Technologies
Award-winning and innovative products that have changed how people do work

Xerox is a renowned pioneer in many fields of research and advanced product development. As one of the
world’s top technology innovators, our scientists and developers are focusing on the latest research and
development in color science, computing, digital imaging, work practices, electro-mechanical systems, novel
materials, and other disciplines connected to our expertise in printing and document management. A long list
of innovations stem from our many research labs – innovations that have changed how people do their work.

In addition, we develop our product portfolio with a vision of coherence, which means providing products that
can integrate seamlessly in your evolving enterprise and can operate consistently with each other and with
other vendors’ products. We conduct extensive market research and will work closely with you to understand
your coherence-related requirements.

Outsourcing Expertise
Over 50 years of expertise in outsourcing services

As our customer, you will benefit from our years of experience in outsourcing business needs. All of our
services are provided by experienced, skilled staff, which may include employees, who will be trained by
Xerox to ensure that performance measures for quality and consistency are met.

We take proactive measures to minimize the uncertainties that employees may have during transition for
outsourcing contracts, with fair and equitable transfer of your personnel. We use a benchmark process for
introducing new employees to Xerox and provide all necessary training for effective performance.

Sustainability can no longer be viewed as a cost of doing business, but as a way of doing business.

At Xerox, sustainability is our way of doing business. We have aligned our goals for the environment to make
an impact on our value chain worldwide.

Together with our suppliers, customers, and stakeholders we strive to maintain the highest standards to
preserve our environment. Our focus areas include the following: reduce energy use to protect our climate,
preserve biodiversity and the world’s forests, preserve clean air and water, and prevent and manage waste.

Videos on Xerox Environmental Strategy

Industry Leadership
Access to additional industry benchmark resources

Our leadership position in the document development and management industry enables us to offer the best
document production technology available on the market today. To further Xerox’s technological prowess,
we have expanded our product offerings by capitalizing on the technological strengths of our Business
Partners. We have over 60 partners worldwide, who may be invited to participate in creating a customer
solution for you, as well as providing required service and support for any business solutions we recommend.

With Xerox, you get faster and smarter ways to manage documents across your enterprise and around the
world. We look forward to helping you solve your business problems.